Discount Websites Warned Over Complaints

Discount Website Complaints Voucher and discount websites have been warned by the Advertising Standards Authority (ASA) over rising number of complaints  by customers.

Apparently the big four discount sites which have been warned were Groupon, LivingSocial, kgbdeals and Wowcher who had a large number of complaints made against them.

New figures have shown a rise in complaints to the  Advertising Standards Authority (ASA) from 244 between January to September 2011 to 391 for the same period.

Matt Wilson from the ASA  warned group discount websites and said,

“If there’s a continual breach of our rules, these sites could face further action,”

“They may even face fines.”

Website2011 Complaints2012 Complaints
Groupon197228
LivingSocial3440
kgbdeals1393
Wowcher030
 

Yanxia Han told of her poor experience,

“The whole experience was a nightmare,” she said. “I saw a deal for a laptop for £89 reduced from £200. Once I purchased the deal, I then tried to redeem the voucher online but it didn’t work.

“I couldn’t find any contact deals for kgb so I then got in touch with the vendor.He told me he wouldn’t send out any laptops until he’d been paid from kgb.

“I finally got a refund but all that grief and stress was for nothing. Kgbdeals sent Newsbeat a statement about Yanxia’s purchase.

“We are disappointed the supplier couldn’t supply and tried hard to find an alternative,” it said. In the event, it was necessary to refund all our customers, which we did as quickly as possible. Under the circumstances we believe kgbdeals has acted promptly.”

Three of the major sites defended themselves against the complaints,

Peter Briffett, managing director of LivingSocial Deals UK defended the criticism saying,

“We have a deal quality team that’s vetting every deal,”

“Nothing goes out without the business approval or merchant services approval.”

 While Richard Jones, a director at discount site Groupon, said,
“We have various steps in the deal process to make sure that when a deal goes live, we’re 100% confident it’s a very good deal.”
And Wowcher said in a statement,

 ”Wowcher takes any complaints made about our advertising very seriously and we strive to work closely with the ASA to ensure that our advertising is honest and consumer friendly.”

 

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